Commerce-Native
Intelligence.
Not a support bot. An intelligence layer that understands your products, customers, and content — retrieves live data, guides discovery, and triggers real actions.
Our Services
AI Assistant Services
Focused solutions that work together. Each one built to deliver measurable results.
What It Is
The AI That Actually Sells
Most chatbots are glorified FAQ pages. They pattern-match keywords and spit out pre-written answers. When a customer asks something unexpected, they break. When they need to take action, they can't.
Our AI Assistant is fundamentally different. It's a commerce-native intelligence layer built directly into your platform. It doesn't just answer questions — it retrieves live data, understands context, remembers preferences, and triggers real commerce actions.
Think of it as your best salesperson, customer service agent, and product expert — available 24/7, infinitely patient, and getting smarter with every interaction.
Do you have the Midnight Blue sofa in stock? What's the delivery time to Tampines?
Yes, the Midnight Blue Lounge Sofa is in stock (3 units available). Delivery to Tampines typically takes 3-5 business days. Would you like me to add it to your cart?
Yes, and add the matching ottoman too.
Done — both added to your cart. The Midnight Blue Ottoman pairs perfectly. Your total is $1,847. Ready to checkout?
Capabilities
What Your AI Assistant Can Do
Every capability is native to your commerce platform — not a third-party integration that might break tomorrow.
Live Data Retrieval
Real-time access to your inventory, pricing, order status, and product availability. Answers are always current, never stale.
Product Discovery
Guides customers through your catalogue via natural conversation. Understands intent, suggests alternatives, and surfaces products they didn't know they needed.
Product Comparison
Compares features, specifications, and pricing across products in real-time. Helps customers make informed decisions without leaving the conversation.
Cart Actions
Add to cart, update quantities, create bundles, and apply discount codes — all through natural conversation. Zero friction checkout assistance.
Billing & Payments
Process orders, generate payment links, handle billing enquiries, and manage refund requests. Your AI handles the transactional heavy lifting.
Brand-Trained Intelligence
Trained on your brand voice, product knowledge, policies, and FAQs. Every response sounds like your best team member — because it learned from them.
Comparison
Intelligence vs Chatbot Scripts
LOMA AI Assistant vs Standard Chatbots
| Capability | LOMA AI Assistant | Standard Chatbot |
|---|---|---|
| Product Knowledge | Deep commerce integration with live data | FAQ-based responses from static content |
| Actions | Add to cart, checkout, bundles, payments | Links to pages and forms |
| Data Access | Live inventory, pricing, orders, customer history | Static content only |
| Personalisation | Customer history and preference aware | Generic, one-size-fits-all responses |
| Intelligence | Contextual, adaptive, learns from interactions | Rule-based, scripted decision trees |
| Integration | Native commerce layer — part of the platform | Widget overlay bolted onto your site |
| Escalation | Smart handoff with full context to human agents | Basic transfer with no context |
| Multilingual | Native multilingual support | Limited or translation-based |
Give Your Customers an AI That Actually Helps
Stop losing sales to chatbots that can't answer real questions. Build an AI assistant that knows your products as well as your best team member.